Privacy policy
This English translation is provided for convenience only. The German version is legally binding.
Last updated: May 2025
Thank you for your interest in our company. The protection of your personal data is important to us. Below we inform you about the processing of personal data when you use our website and app in accordance with the General Data Protection Regulation (GDPR, DSGVO).
1. Controller
use Group GmbH
Am Wasserschloss 10
85283 Wolnzach
Email: office@use-all.de
The controller responsible for data processing is the company named above.
2. Rights of data subjects
You have the following rights with regard to your personal data:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object to processing (Art. 21 GDPR)
- Right to withdraw consent given (Art. 7 (3) GDPR)
- Right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR)
A list of data protection supervisory authorities is available at: www.bfdi.bund.de
3. Data processing when you visit our website and app
Nature and purpose of processing
When you access our website/app, information is automatically transmitted to our server by the device you use (e.g. IP address, browser type, operating system, date/time of access).
Purposes:
- Ensuring a smooth connection
- System security and stability
- Error analysis
- Optimisation of content
Legal basis
Art. 6 (1) (f) GDPR (legitimate interest).
Storage period
Log files are generally deleted or anonymised after 14 days.
4. Hosting and technical service providers
Our systems are hosted in an Amazon Web Services (AWS) data centre in Frankfurt. We use further technical service providers (e.g. for analytics, error monitoring, support). They act on the basis of data processing agreements pursuant to Art. 28 GDPR.
Tools in use:
- Sentry (error monitoring)
- PostHog (usage analytics)
5. Registration and customer account
Purpose
When you register, we collect your email address, name and further optional details in order to provide you with content and services.
Legal basis
Art. 6 (1) (a) GDPR (consent)
Storage period
Data is deleted as soon as consent is withdrawn or the user account is deleted.
6. Contract processing and payment data
Purpose
We process your payment and contact data in order to perform the contract.
Legal basis
Art. 6 (1) (b) GDPR
Storage period
Up to 10 years in accordance with tax and commercial law requirements.
7. Newsletter
Purpose
If you subscribe to the newsletter, we store your email address and use it exclusively for sending information.
Legal basis
Art. 6 (1) (a) GDPR (consent)
Storage period
Until consent is withdrawn.
8. Contact form
Purpose
Data from the contact form is used to handle your enquiry.
Legal basis
Art. 6 (1) (f) GDPR (legitimate interest)
9. Analytics and tracking tools
Google Analytics
We use Google Analytics (with IP anonymisation). Provider: Google LLC, USA. Legal basis: Art. 6 (1) (a) GDPR (consent). Data is deleted after 14 months.
Opt-out: Google opt-out plugin
10. Google Maps, YouTube, social plugins
Google Maps / YouTube
We embed content from Google LLC. Data may be processed in the USA. Legal basis: Art. 6 (1) (a) GDPR (consent).
Social plugins
We use a two-click solution for Facebook and similar services. Data is only transmitted if you actively consent.
11. Google Ads (conversion tracking)
If you reach us via a Google ad, a cookie may be set that is used for conversion statistics. Legal basis: Art. 6 (1) (a) GDPR
12. Location data in the app
Our app uses location data to display the nearest stations and to control vehicle functions (e.g. unlocking).
Legal basis
Art. 6 (1) (b) GDPR, Art. 6 (1) (f) GDPR (app functionality)
Storage period
Location data is only processed temporarily.
13. SSL/TLS encryption
Our website/app uses SSL or TLS encryption to protect your data.
14. Right to object pursuant to Art. 21 GDPR
You may object to the processing of your personal data at any time on grounds relating to your particular situation. We will then no longer process the data unless there are compelling legitimate grounds.
Please send your objection to:
Markus Egerer
Email: office@use-all.de
15. Updates to this privacy policy
We reserve the right to amend this privacy policy in order to adapt it to changes in the legal situation or changes to our services. The current version is always available on our website and in our app.
Information about your right to object under Art. 21 GDPR
Right to object in individual cases
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Art. 6 (1) (f) GDPR (data processing on the basis of a balancing of interests); this also applies to profiling based on this provision within the meaning of Art. 4 No. 4 GDPR.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.
Recipient of an objection
Max Mustermann
Changes to our privacy provisions
We reserve the right to amend this privacy policy so that it always complies with current legal requirements or in order to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.
Questions to the data protection officer
If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organisation directly:
Markus Egerer